Deserved Customer Loyalty

The picture says it all. Yesterday I heard a funny clicking coming from my car's back right tire as I slowly drove through my 10 MPH street. As I gained speed on the  major road, I didn't hear anything, so I stopped worrying. I was running several errands on my way to my favorite local bookstore and stopped at the post office to mail an over-sized envelope. When I returned to my car, I noticed the head of a large bolt stuck in the tread of the rear-right tire. (Oh, how I wish I had taken a photo of it.) Aha! That was the source of the sound I heard. My dashboard low-tire icon was NOT lit . . . but nevertheless, Les Schwab Tires was on my way, so I pulled into its parking lot.

The service person, who had rushed out to greet me while I was just pulling in, asked me how he could help. After locating the bolt, he told me he would extract it, then check to see if the tire was losing any air. "Looks promising--it likely hasn't punctured the tire, but don't worry, M'am. We won't let you leave until we know the tire is OK or repaired."

It did lose air when the bolt was extracted, and within half-hour, at NO CHARGE to me, the tire was repaired. As a person who is consistently timid about car malfunctions, I couldn't have been more relieved or happier.

Thank you, Les Schwab Tires! If only every merchant were as smartly run--understanding that helping with something little gains fierce customer loyalty--the world would be a better place.