Monday, June 3, 2013

Google hell(p)

I write tonight oozing with frustration. Google has me completely flummoxed. I want to like Google because it supports my blog, but tonight I am not liking Google, even a little bit.

I love my blog--its name, as well as the opportunity it gives me to comment on anything at all. Over the four years I've been writing it, more than 25,000 people have seen it. No doubt some of those hits were from readers trying to find something or someone else, but it's still satisfying to see the readership numbers increase monthly. Tonight I am hoping one of those readers (you?) will be able to help me.

The problem: I have received a notice from Google ("Do NOT respond to this e-mail) that my blog domain will not renew without intervention from me. If I don't intervene by the end of June, I will lose my domain--the name "Beats Talking To Myself." And, I have to confess, that even people who hate blogs and never read them on principle tell me they like the name of my blog. I cannot imagine having a blog by any other name. No, it would NOT smell as sweet, Mr. Shakespeare.

All I have to do by way of this intervention is to change one check-mark in "Manage My Domain" section of the administrative part of my blog. Problem is, I cannot access that area. I have searched Q&As online; I have driven to Best Buy to talk to a Geek Squad member face-to-face, I have accepted help from a knowledgeable young veteran who overheard the Geek Squad conversation; I have asked a former neighbor who used to work for Google; I have tried every possible Website referenced and cross referenced by others trying to do the same thing. I even did everything a second time as Hubby sat next to me to validate my attempts; I have talked to another tech squad on an 800 line.

The answer is always: ASK GOOGLE. But there's the rub (thanks, Mr. Shakespeare--that works)--there is no way to ASK GOOGLE!  Even after the Geek Squad man gave me a telephone number and an e-mail address, there is no way. I have to be a business with employees to get a response from Google. No help is provided otherwise. (I even tried faking up a business, but that didn't work.) I would be happy to pay Google for advice, but there seems to be no way to do that, either.

The sad thing is that when a domain expires, Google doesn't keep the blog around. The content disappears. I have always considered my blog as a legacy, of sorts, for my primary audience--my grown children. So this is not just maddening, it is traumatizing to the motherly corner of my heart.

If anyone who reads this can help me, please . . . the comment section on the blog has a large capacity. Thank you.

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