Sunday, January 25, 2015

Now I've Heard Everything . . .

True story:  I was at the supermarket Saturday morning in the line staffed by the assistant manager. As he checked out my purchases, the young cashier at the adjacent checkout called out to him. "Hey, Bob--got a minute?"

"Sure, whatcha need?"

"I need you to approve this transaction." The young cashier held up a bottle of wine with its cork halfway out and a good third of its contents gone. "She wants to return this bottle of wine--it gave her a really bad headache."

"Yeah, I'll be there in a minute."

The assistant manager hurriedly finished up my transaction, and I couldn't help myself. I rolled my eyes in disbelief. "Since when," I whispered, "does someone get to return a bottle of wine for that reason?"

"We stand behind our promise that if the product isn't satisfactory for any reason, we'll refund your money." Then . . . as soon as he spoke those words, he giggled. And rolled his eyes.

You can imagine all the thoughts that were going through my head as I left the store. There are a lot of branches of that supermarket in the greater Seattle area, and I'm still wondering how many people ask for a refund after 'tying one on.'

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