
"Sure, whatcha need?"
"I need you to approve this transaction." The young cashier held up a bottle of wine with its cork halfway out and a good third of its contents gone. "She wants to return this bottle of wine--it gave her a really bad headache."
"Yeah, I'll be there in a minute."
The assistant manager hurriedly finished up my transaction, and I couldn't help myself. I rolled my eyes in disbelief. "Since when," I whispered, "does someone get to return a bottle of wine for that reason?"
"We stand behind our promise that if the product isn't satisfactory for any reason, we'll refund your money." Then . . . as soon as he spoke those words, he giggled. And rolled his eyes.
You can imagine all the thoughts that were going through my head as I left the store. There are a lot of branches of that supermarket in the greater Seattle area, and I'm still wondering how many people ask for a refund after 'tying one on.'
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